"We don't know what you've washed that in..."

Today we went to Floriade and had coffee at one of the marquee cafes there.

Despite Floriade's claim to "Environmental Care" (see more here http://www.floriadeaustralia.com/about-floriade/environmental-care), I was told that my Keep Cup was not able to hold the coffee that I had ordered and paid for. When I asked why, I was told it was an "O H and S issue, since we don't know what you've washed that in". I asked for their manager's name to give feedback and they refused, saying she was already aware of this, and that the problem wasn't management's decision, but rather a Health Inspection issue. They stated that they had recently made a coffee for another patron in a Keep Cup and had been told not to by the health inspector. They told me they could make a coffee in one of their paper cups "which are biodegradable and which we recycle" and then pour it into my cup, which kind of baked my brain a little, since surely the whole point is to reduce the impact on the environment?

At this point I should probably have backed off. I very politely pointed out that Starbucks are happy to do it and even refund you 40cents for your green living choice. The two staff members nodded, smiled, and ignored my Keep Cup.

On the up side, by this point I'd paid for the coffee so it was too late to just walk away, and the coffee was rather nice. I wasn't so sure about the macaron (or "macaroooon" as the young man who served me called it), I haven't had many of them so I'm still not sure what exactly makes a good one.

I took a photo of some flowers. Apparently this is what you do at Floriade. ;)

Buy Nothing New Month: Success! (how many lovely market stalls did I walk past???? eeee!)

Comments

[Saraho 17]

That's outrageous! WTF should it matter what you have washed YOUR cup in? The coffee is being put into it via a tube and the milk poured in via a jug, there is NOTHING a cafe/barista uses that goes into your cup that is used on another customers coffee so it shouldn't matter one jot what or how you washed YOUR coffee cup! There is no cross contamination. Wow, I would get an army of friends turning up with their keep cups for coffee! But I can be a class A B like that! *shakes head in disbelief*